Last Updated:30/11/25
Your privacy is important to us. This Privacy Policy explains how Nutech Diagnostic Laboratory collects, uses, protects, and stores your personal and medical information.
1. Information We Collect
We may collect the following information:
Name, age, gender
Contact details (phone, email, address)
Medical history (if provided)
Test requests and reports
Payment details
Website or app usage data (cookies, device info)
2. How We Use Your Information
Your information is used for:
Processing test bookings
Providing reports and medical summaries
Communication via WhatsApp, SMS, email, or phone
Improving our services and customer support
Legal and regulatory compliance
Internal record keeping and quality assurance
3. Sharing of Information
We do not sell or rent your data.
We may share your information only with:
Authorized laboratory staff
Healthcare professionals involved in your treatment
Government authorities when legally required
Technology partners for report delivery (SMS/Email/WhatsApp)
4. Data Protection
We use secure servers, encryption, and restricted access controls to safeguard your information. Only authorized personnel can access patient data.
5. WhatsApp Communication
By booking with us, you authorize the lab to send your reports, notifications, reminders, and updates via WhatsApp.
6. Cookies & Tracking
Our website may use cookies to enhance user experience, website performance, and analytics.
7. Patient Rights
You have the right to:
Request a copy of your data
Correct or update your information
Withdraw communication consent
Request deletion of data (subject to legal retention policies)
8. Data Retention
Reports and medical data are stored as per government guidelines and NABL recommendations for record-keeping. To Communicate with You: We may use your information to respond to your inquiries, provide customer service support, send you important information about the services, and send you marketing communications (with your consent) via different channels, including but not limited to SMS, Email, WhatsApp, RCS and Voice
9. Policy Updates
We may update this policy occasionally. Continued use of the website means you accept the updated version.